Accessibility

Website accessibility statement inline with Public Sector Body (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

This accessibility statement applies to this website.

This website is run by NHS North East London Integrated Care Board.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS (Job Access with Speech), NVDA (NonVisual Desktop Access) and VoiceOver)

We’ve also made the website text as simple as possible to understand.

Customising the website

AbilityNet has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible: AbilityNet – My computer my way

With a few simple steps you can customise the appearance of our website to make it easier to read and navigate.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some parts may not be fully compatible with screen readers
  • you may not be able to access all content by using the keyboard alone
  • not all media will have a transcript or be subtitled
  • some text may not reflow in a single column when you change the size of the browser window and at certain levels of magnification
  • some older PDF documents are not fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, audio recording or braille, please use the online contact form. We will try and respond as quickly as possible but this will be no more than 5 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please let us know at nelondonicb.nelenquiries@nhs.net

We’ll try and respond as quickly as possible but this will be no more than 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to you, please contact the Equality Advisory and Support Service (EASS) directly. Contact details for the Equality Advisory and Support Service (EASS).

The government has produced information on how to report accessibility issues. Reporting an accessibility problem on a public sector website.

Technical information about this website’s accessibility

NHS North East London Integrated Care Board is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines 2.1 AA standard, due to the non-compliances listed below.

The full guidelines are available at Web Content Accessibility Guidelines version 2.1.

Non accessible content

The content listed below is non-accessible for the following reasons.

Noncompliance with the accessibility regulations

The following items do not comply with the WCAG 2.1 AA success criteria

Information is conveyed as an image of text rather than as text itself so that it’s not compatible with screen readers and other assistive technology

We aim to improve our websites accessibility on a regular and continuous basis. See the section below (‘What we’re doing to improve accessibility’) on how we are improving our site accessibility.

Content that’s not within the scope of the accessibility regulations

PDFs, videos and other documents

Many of our older PDFs, videos and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet

WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix archive material such as news articles published before 2018.

Regulations for PDFs or other documents published before 23 September 2018

What we’re doing to improve accessibility

  • A regular bi-monthly central website audit using an automated service, followed by manual prioritisation of issues with key user journeys
  • We use a design framework which is stable and has been tested for accessibility issues. This cuts down, but doesn’t totally remove, the risk of web editors adding design elements that are not accessible
  • Support, guidance and training process in place for all staff to increase awareness of accessibility and what our responsibilities are.

Preparation of this accessibility statement

This statement was prepared on 31 March 2021. It was last reviewed on 13 March 2023.

This website was last tested in March 2023. The test was carried out by NEL CSU.

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